Using the Purplepass live streaming feature

a step-by-step instructional guide

Purplepass’ live stream ticket type and widget allows users to manage virtual events in their account. Similar to regular tickets, customers can purchase tickets to a live stream and view it using the widget. 

With the streaming widget, promoters can embed the stream directly on their own event page. This avoids any unnecessary redirects, third parties and account setups.

​To use this guide, follow along on each page or jump to what you need by clicking a section below. 

1. Log in to your Purplepass promoter dashboard​
   
   
2. Click “Create New Event” in the top navigation bar
   
   
3. Select the type of event you would like to create
   
   
4. Once on the event creation page, scroll down to the section titled “Ticket Pricing and Options”
   
   
5. Find the section where you can create tickets 
   

6. Click the green plus icon “Add live stream” (a new section will appear)

Fill out the required information for your live stream ticket type.

When everything else if filled in and you are ready to publish your event, click the purple button at the bottom of the screen "Post Event".

Besides filling in the basic information, ticket name, description, price, quality, there are a few new sections to complete. 

Video player embed code: 

Embed the code from your streaming service to this section. This allows Purplepass to show guests the streaming platform's media player. 

Live stream access time: 

This is where you can set the time window for your live stream. Specifically define when you will allow access to the event. For example, if you set it to October 1st at 3:00 pm - 4:30 pm, the access code or direct link will not work until that date and start time. It will continue to work and grant access until the ending time, 4:30 pm on October 1st.

If users are already connected, as long as they connect before the end of the access time, they will not be kicked out or shut off. So everyone will have time to finish the event.

Website URL: 

The website URL is required for live streaming the event if using the widget and embedding it directly on to your page or website. It is only needed if you are using the widget. The URL will be used for the shortcut “Play” buttons that are generated and sent in the confirmation email upon a purchase. If you choose not to use the widget or do not enter the URL where the widget is installed, the system with default to the Purplepass live stream page (Purplepass.com/Live). If not using the widget, leave this field blank.​

Pricing rules: 

Just like other ticket types, pricing rules​ are still an option. Click the “Pricing Rules” option located on that ticket type. A new section should appear. 

Here you can create pricing levels and auto-trigger price changes based on criteria. An example of this would be starting sales at a lower price range until about a week out from the event. Then, depending on the settings, the system will auto-trigger the price to go up for last minute ticket sales. Pricing rules are also great for early-bird discount sales or limited time offers. 

Promoters selling tickets to their live stream are not required to use Purplepass’ live stream widget tool. The widget will allow you to embed the stream directly on to your website, creating a user-friendly experience. 

The widget is compatible with any live streaming service. 

1. Log in to your Purplepass promoter dashboard​
   
   
2. Select “Tools” in the top navigation bar
   
   
3. Select the option “Live Stream Widget”

A pop-up window where appear. Follow the steps for creating your widget. 

When you are finished, click “Generate Code”. A pop-up window will appear with the code required for installing the widget on your website. You can make adjustments if needed such as size. 

Customers will be able to access your live stream two ways. 

1. Entering their access code
2. Entering their email address used to purchase tickets

If they choose to use their email, an email will be sent showing all the upcoming live streams with a direct link. If people forget their code or lose the original confirmation email, they can get it reset instantly if needed. 

When the customer places their order, the email confirmation will have a copy of the access code. 

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If the access code is used more than once, rather than blocking them, Purplepass will disconnect the original live stream when the access code is used again. 

For example, a customer is watching a stream on their phone and the battery dies. If they were to open it on their computer, they will have immediate access without a problem.

If someone shares their access code, and who they shared it with tries to use it, they will gain access but the person who shared it will be disconnected automatically. 

This is the easiest solution for preventing issues where paid customers are trying to switch devices and not stop them. 

It allows the new connection, but blocks the previous one.