No more room for spelling errors!
Humans make mistakes; especially with high volume calls and over the phone communication. The Appalachian ticketing team was seeing a consistent pattern of spelling errors and miscommunication when taking reservations over the phone.
Orders in person, phone, email were causing major headaches and challenges for the organization. They needed a more optimized system that minimized errors they didn't have room for.
An online event management system is crucial not just for processing purchases, but organizing the information. Purplepass’ mobile box office makes it easy to look up orders, see who's checked-in, scan order history, run reports, all while giving promoters the peace of mind that they are receiving accurate information.
This also saved the fair’s staff the time of making sales over the phone. Although it doesn’t require a lot of information, it takes time going back and forth, reviewing an order over the phone.