
CASE STUDY
Distinguished Artists Concert Series says goodbye to dated ticketing to welcome a more modern approach

An updated ticketing system
The Distinguished Artists Concert & Lecture Series (DACLS) brings together artists and world-renowned thinkers throughout our communities. Concerts take place in Santa Cruz, CA presenting hundreds of performing artists, lecturers and composers from around the globe. With monthly, sometimes weekly, shows, DACLS was lacking the support they needed for that amount of traffic; not to mention specific support required for each different show type.
Challenge
- Outdated ticket service
- Troubleshooting and errors
- Needed a user-friendly sales experience
Solution
Using a complete event management software; fully optimized ticketing software, user-friendly buying experience and a solid care team, via Purplepass
Their last ticketing platform was far from modern and left them facing many challenges. After partnering with Purplepass, DACLS has more time to focus on their artists rather than troubleshooting their online ticketing Purplepass goes through monthly updates based on recommendations by users as well as adding new tools per request.
Results
- Sales are available online with a simple 4-step process for purchasing tickets
- Any errors are handled quickly as support is available 24/7 by phone, text or email
- The software is constantly being updated and modernized, with tools to support any situation