CASE STUDY

La Quinta Arts Foundation leaves Eventbrite for a ticketing team that offers advanced tech solutions and quality support

Introducing Purplepass to their team

Since 1982, La Quinta Arts Foundation (LQAF) has been promoting the arts in hopes to inspire, educate and enrich their surrounding communities.

Their annual art festival ranks number one for fine arts and craft festivals in the nation! Their shows include 200+ contemporary artists, outdoor galleries and a weekend event of cultural experiences. They were unsteady about switching ticket providers at first, because there was a lot on the line.

Challenge

Worried about the transition from Eventbrite to Purplepass
Not enough support available or onsite help

Solution

Using a complete event management software; 24/7/365 support for promoters and their guests, onsite help per request, via Purplepass

However, introducing Purplepass to the organization’s CEO and event team was not such a daunting task, as they quickly understood why the switch to Purplepass was a no brainer.

With more possibilities for growth, advanced tech and quality customer care - Purplepass was welcomed with open arms!

Results

Increased their online revenue (merchandise and ticket package options)
Onsite staff attends events annually
Easy-to-reach customer support (text, call, email, in-person)

Why LQAF left Eventbrite

LQAF didn’t just need support for ticket sales. They also wanted to sell merchandise online, build custom packages and multi-day tickets, parking options, etc. LQAF wanted growth support that Eventbrite couldn’t give them.

Purplepass’ advanced technology and online tools offered a solution for expanding revenue online and creating customized ticket options.

Now, guests can purchase merchandise in advance; anything from t-shirts and hats to posters and notecards. After conducting advanced sales via merchandise, LQAF has seen a substantial jump in their online revenue streams.

Custom ticket packages are now available, so customers can choose what days they want to attend; instead of paying for the entire weekend. Multi-day passes are offered at a discounted rate, and single day passes are also available.

Annual onsite event support

Purplepass offers phone, email and text support, so of course, onsite help is an option. The learning curve of working with Purplepass is not complex, however, promoters still feel more comfortable knowing staff is there to help if something goes wrong.

Because they just switched ticket providers, LQAF requested Purplepass to join their team at the event gate for troubleshooting and further support.

However, after having onsite support at your event, how could you go back?

Now, LQAF annually invites the Purplepass team to join them at their event, train extra staff, help with check-ins during rush hours and troubleshoot anything that comes up.

***What really sold LQAF on transitioning to Purplepass was the amount of quality support they would be receiving in comparison to other software.

Finally, a team that cares!

An enormous difference between Purplepass and other event software is the support available for promoters and their customers.

Purplepass offers free support to any user!

Promoters also get 24/7 phone and email support for customers if they have questions or want to place an order over the phone.

Imagine a customer support team that always answers the phone, will text you back or respond via email within seconds! Especially when just starting out, LQAF loves knowing support is always close by. And yes, you can text your client care rep!!

Merchandise Mode

Purplepass' merchandise mode is the the ideal solution for merchandise sales, food, drinks, or for running the bar at your events.

Drink & food tickets
Ticket add-ons or upgrades
T-shirts, hats, posters, etc.
Customized orders

Visit Purplepass.com/Learn for more info on Purplepass

Ticketing for Fairs and Festivals

Learn more about an event management system fully
optimized for multi-day festivals, regional fairs and mass gatherings.

REQUEST DEMO

"The touch screens and software was intuitive and training for each shift was quick and painless. Around half of our ticket sales were online...Purplepass staff was right there and immediately solved our problems and kept the guests happy. The stats which were available any time for the asking were invaluable during the event and planning for our next one. This was our 2nd year with Purplepass ... The software, the touch screens and scanner were all better than last year. They keep getting better and better. I would not hesitate to recommend their system and especially the staff that supports it."

- Arman Freeman, La Jolla Festival of the Arts

"In our 2nd year the IE Taco Festival had grown into a highly attended event. This year was no different. We had approximately 8k - 10k attendees and Purplepass made it easy...The wonderful Purplepass team came out to our event, trained volunteers (on event day) and in less than 10 minutes they were ready to go! The Purplepass team not only stayed the entire day but stepped in to help work during the peak of sales."

-KC Morris, iHeart Media

"Customer service was fantastic - I worked with one of the customer reps, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project."

-Jen P., Marketing Director

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La Quinta Arts Foundation leaves Eventbrite for a ticketing team that offers advanced tech solutions and quality support

Ticketing for Fairs and Festivals