Annual onsite event support
Purplepass offers phone, email and text support, so of course, onsite help is an option. The learning curve of working with Purplepass is not complex, however, promoters still feel more comfortable knowing staff is there to help if something goes wrong.
Because they just switched ticket providers, LQAF requested Purplepass to join their team at the event gate for troubleshooting and further support.
However, after having onsite support at your event, how could you go back?
Now, LQAF annually invites the Purplepass team to join them at their event, train extra staff, help with check-ins during rush hours and troubleshoot anything that comes up.
***What really sold LQAF on transitioning to Purplepass was the amount of quality support they would be receiving in comparison to other software.