
CASE STUDY
Little Italy Events finds ticketing platform to support their unique food festivals with partner access features

Customer service they can count on
Located in sunny San Diego, Little Italy is a top dining destination consisting of all things Italian cuisine, desserts, art, music, quaint neighborhoods, etc.
Being in San Diego and Little Italy being two popular attractions in the city, tickets are in high demand.
Being a small organization, LIE struggled to keep up with incoming calls, email inquiries, while, at the same time, having questions of their own.
Challenge
- Finding a registration that supports food and taste events (not just for theater or the arts)
- Available customer service 24/7
- A software that supports multiple users
Solution
Using a complete event management software; 24/7/365 support for event and guests, Partner Access, customizable ticketing, via Purplepass
Enter Purplepass. One feature that most ticketing software lacks is free customer support; for the promoter as well as the guests. Now, 90% of customer calls and emails are directed to Purplepass’ support team. At the same time, LIE can contact their client-care representative by phone, text or email anytime they need assistance.
Results
- Less demand for customer support (Purplepass offers free support to their users)
- Support for multiple admin users
- Ticking features built specifically for food and taste festivals